Privacy Policy

Last updated: 1 June 2026

Protections.help (operated by Ashgrove Capital Partners Limited, "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit protections.help.

1. Information We Collect

  • Contact information: full name, email address, phone number
  • Case information: description of your situation, estimated financial loss, preferred contact method
  • Technical data: IP address, browser type, pages visited, referring URL, timestamps
  • Cookie data: as described in Section 7

2. How We Use Your Information

  • To evaluate and respond to your fund recovery inquiry
  • To contact you regarding your case and provide progress updates
  • To improve our website and services
  • To comply with applicable legal obligations
  • To detect and prevent fraudulent or abusive activity on our platform

3. Legal Basis for Processing (GDPR)

We process personal data on the following legal bases: (a) contract — to take steps prior to entering a service agreement at your request; (b) legitimate interests — to operate and improve our services; (c) consent — where explicitly given; (d) legal obligation — where required by law.

4. Data Sharing

We do not sell your personal data. We may share it with: legal and financial partners engaged on your case (under strict confidentiality agreements); service providers assisting with website operations (bound by data processing agreements); regulatory authorities where required by law.

5. International Transfers

Your data may be transferred to countries outside your jurisdiction. We ensure such transfers comply with applicable data protection law through Standard Contractual Clauses or equivalent safeguards.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described herein, or as required by law (typically 7 years for case-related records following case closure).

7. Cookies

We use essential cookies (required for site operation), functional cookies (to remember preferences), and analytics cookies (to understand site usage). You can manage cookie preferences through your browser settings. Clicking "Accept" on our cookie notice constitutes consent to non-essential cookies.

8. Your Rights

Depending on your location, you may have rights to: access, rectification, erasure, restriction of processing, data portability, objection, and withdrawal of consent. To exercise these rights, contact us at [email protected].

9. Security

We implement appropriate technical and organisational measures (including TLS/SSL encryption, access controls, and security assessments) to protect your information against unauthorised access or disclosure.

10. Changes to This Policy

We may update this policy periodically. The "Last updated" date at the top reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact Us

Ashgrove Capital Partners Limited
12/F, Hutchison House, 10 Harcourt Road, Admiralty, Hong Kong
Email: [email protected]
Tel: +852 2521 0338